Contact US

1. Customer Service Hours

Business Days:

Monday to Friday:
Hours of Operation: 9:00 AM - 6:30 PM
(Lunch Break: 12:00 PM - 1:30 PM, during which service may be temporarily unavailable)

Weekends & Holidays:

Saturday, Sunday, and Public Holidays:
Customer service is not available (please check our announcements or notifications for any special arrangements).

2. Contacting Us via Email

Customer Service Email: booksir001@gmail.com
Customers can reach out via email for all inquiries, especially if the issue requires a detailed explanation.

3. How to Contact Customer Service Efficiently

Prepare Relevant Information:

Before contacting customer service, please have your order number, account details, or a brief description of your issue ready. This will help our team resolve your concern more efficiently.


During peak times, such as holidays or promotional seasons, there may be longer wait times. We appreciate your patience and understanding.

4. Friendly Reminders

Please ensure you provide accurate information when reaching out, so our team can assist you more effectively.

While our office may be closed outside of regular business hours, you can still email us, and we will get back to you as soon as possible. Thank you for choosing our services!